If a bin isn't dumped when it should have been, how do you know? Do you wait for a complaint? Send someone to walk or drive by every day?

That knowledge gap, between a service that was expected and a service that was confirmed-completed, is where most service disputes begin. The hauler believes the route was completed, while the property yells that it wasn't, and both sides are working off incomplete information. The only way to close that gap has traditionally been someone's word against someone else's, or maybe a GPS record that isn't foolproof.

Why "just check" isn't a real answer

The usual ways property teams try to confirm service all have the same problem: they take time & energy nobody has. And then how do you document & report on it?

• Walk the property. Someone has to physically check every bin, every day, which doesn't scale past a handful of locations.
• Pull security footage. Assuming a camera's even pointed at the right bin, someone still has to scrub through hours of video to find a 30-second window.
• Call the hauler. Now you're waiting on a callback, and the answer you get is based on the same incomplete driver log everyone's already looking at.

None of these confirm anything in real time. They're all reconstructions, built after the fact, from partial information. And every hour spent reconstructing what happened is an hour not spent managing the property or doing something more valuable.

The industry is already moving past this

This isn't just a property-side headache. Haulers are feeling the same pressure from a different direction. A missed pickup that turns into a callback trip costs real money in fuel, driver time, and vehicle wear, and the customer service time spent untangling a dispute adds even more. That cost pressure is pushing the industry toward pro-active proof instead of reconstructed memory after the fact.

Property teams have the same incentive haulers do: less time spent guessing, more time spent knowing.

What confirmation looks like with DSQ Tilt

The ideal outcome removes the need to check the status of a dumpster manually at all. A small sensor that detects an actual tip-over event; the physical motion of a bin being serviced turns "did it get picked up" from a question into a fact. There's no footage to review and no calls to make.

That's the idea behind DSQ Tilt: a sensor that confirms real service events and puts that record where a property team can act on it, in real time, without anyone setting foot near a dumpster or reviewing video to find out.

Big shift from a small sensor

Moving from uncertainty to visibility changes far more than the outcome of any single dispute. When service confirmation is automatic, property teams see issues the moment they happen instead of reacting after residents complain.

That's a smaller version of the same shift playing out across the industry, where proof of service is quickly becoming standard practice. Properties running DSQ Tilt have already seen what that looks like in practice: one property caught missed pickups its team would have otherwise never known about, recovering credits worth 15% of a monthly hauling bill after a run of missed services. Teams using Tilt have also reclaimed close to 99% of the time they used to spend on manual bin checks, since real-time alerts and a dashboard replace in-person walkthroughs entirely, with a magnetic sensor that installs in under 5 seconds and needs no wiring or tools.