Nobody budgets time for a data crisis during their provider switch.

A data crisis is the problem a national waste management platform was staring down. Their current database system wasn't giving them clean data, wasn't fast, and the price of the software had stopped being competitive. Leaving was an easy decision.

What worried them was everything after: hundreds of locations, each with its own contracts, service levels, and vendor relationships, all needing to be downloaded and brought to a new system without a gap in visibility.

This is the part of switching software systems that everybody struggles to price into their decision.

When you’re switching systems as a waste broker, every location has its own contract terms, service frequency, container sizes, and hauler relationships. Someone has to re-verify all of it and re-build it correctly in the new system. Skip any step for any location and the compounding errors start adding up quickly and could result in a first month that looks worse than the system they just left.

DSQ Professional Services took the risk of a successful onboarding off their plate.

Instead of asking the client's internal team to absorb the data transition workload on top of their day jobs, DSQ's Professional Services team stepped in to handle the transition directly during their onboarding. That meant:

• Reviewing existing contracts and service agreements location by location
• Verifying service-level details against what vendors were actually delivering
• Rebuilding accurate location and contract data inside DSQ Discovery
• Managing the handoff so the client's team never had to become data-entry specialists

The client's ask going in was simple: better data, faster delivery, and a more competitive price than what they were paying before. Professional Services delivered on all three, without asking the client to divert internal staff to make it happen.

Why this matters beyond one switch

Waste management platforms considering a change usually stall out on this exact fear: how do we bring our data into the new system without missing a beat? It's a legitimate concern. Poor onboarding creates bad service levels, missed contract terms, and vendor disputes that take months to untangle.

DSQ Professional Services exists to give clients that confidence back. Whether it's a full platform switch or cleaning up legacy data, the team takes on understanding locations and their contracts directly, so clients get full visibility into their own data from day one, without adding headcount to get there.

Considering a switch of your own?

If a messy transition is the only thing standing between you and better software, that's the exact gap DSQ Professional Services is built to close during onboarding.

Let’s work together to solve your waste management problems.