The Problem: A Working Monitor, an Unreachable Provider

Before DSQ Pioneer, this waste hauler waited two to three days for their old compactor monitor "support" team to reply.

This wasn't a problem if everything was going well. But you know that customers are retained or lost when problems happen...and problems will happen!

Adding punishment to pain, the install process for their old system was more complicated than it needed to be, so their frustration with their old provider started before the monitor was even live.

For a waste hauler managing compactors across multiple customer accounts, having a rapid response customer service experience is the difference between growth and churn. It's a huge difference.

Making the Switch

After too many slow support responses, this waste hauler decided to move his compactor portfolio to DSQ Pioneer compactor monitor. He's now adding DSQ Pioneer to more locations as service calls happen. Because the dispatch team has confidence in the predicted date of target fullness and the current-reported fullness, they aren't left wondering and waiting.

We asked what's different day-to-day, and instead of pointing out a feature or a price, he points to the team at DSQ. When he has a question, he gets an answer, not a ticket number and a many-day wait.

"You guys are real responsive to help me answer any question I got."

— Vice President of Sales, midwest USA Waste Hauler

That responsiveness is also what he says he'd miss most if DSQ Pioneer disappeared tomorrow.

And he's getting a better value for his dollar. He didn't switch for a better price. He switched for a better product and better support.

How DSQ Pioneer helps waste haulers

DSQ Pioneer arms waste haulers with:

• Faster answers.
• Forecasted date of predicted full for haul timing.
• Reporting made easy: GRESB and ENERGY STAR Portfolio Manager automatically, with no manual data entry.