Catching Double Charges Before They Pile Up - A 7K Mistake Caught in Time

The Situation

For months, a multifamily property had been receiving and paying waste invoices that looked perfectly normal on paper. Nothing seemed out of place until DSQ Discovery’s Audit Feature flagged repeated haul and tonnage entries for the same service periods.

After a full review, the system confirmed what no one had caught manually: the national vendor had been double-charging for eight consecutive months. Once verified, the client had enough proof to request and receive an invoice credit of $7,857.52.

Without automation, that overbilling would have stayed buried in routine monthly charges.

How DSQ Discovery Caught It

The Audit Feature runs every invoice through DSQ Discovery’s rule-based engine, checking for duplicate charges, rate inconsistencies, and missed service credits across every vendor and location.

In this case, DSQ Discovery’s automated checks cross-referenced historical billing data and service schedules, quickly surfacing duplicate entries that had blended into the invoice pattern.

By the time a human would’ve spotted the trend, the client had already been reimbursed.

DSQ Discovery: Seeing Beyond the Line Items

Every invoice tells a story, but without the right tools, it’s easy to miss the plot.

DSQ Discovery turns raw billing data into visibility that scales. Its automation tools don’t just process invoices; they connect the dots between services, vendors, and performance over time.

With DSQ Discovery, multifamily operators and waste brokers get the confidence that every charge is accurate, every service is accounted for, and every opportunity for savings is surfaced automatically.

All through:

• Real-time data and reporting
• Sensor integration
• Contract and vendor management
• API automation
• Accounting integration

Schedule a call with our sales team

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