How DSQ Discovery Caught a Hidden Fee Before It Became a Pattern

The Situation

In an apartment complex in Phoenix, Arizona, with steady waste volumes, there was no immediate reason to suspect an error. Invoices looked consistent, services seemed stable, and the vendor relationship was routine.

But during the Audit Stage, DSQ Discovery flagged a small but telling inconsistency, a blocked container fee being charged on an open-top that had already been removed the month prior.

The Fix

After DSQ Discovery flagged the issue, the client verified the error and reached out directly to their national vendor. Within the next billing cycle, a $744.27 credit appeared, a quick resolution that prevented ongoing overcharges.

It’s a perfect example of how small errors can quietly stack up, and how a combination of invoice auditing software and expert oversight can stop that cycle before it starts.

The Takeaway

Catching a $744 billing error might not sound like much, until you realize how often these small charges repeat, month after month, across entire portfolios.

That’s where DSQ Discovery stands out. It doesn’t just automate waste invoice processing; it creates visibility that protects every dollar you manage.

DSQ Discovery: Your Waste Data, Working for You

When your waste data is unified, your team can spot the invisible. With DSQ Discovery, you get:

• Automated waste management invoice auditing
• Real-time error detection during invoice processing
• Integration with accounting and vendor systems
• Monitor integration

Because sometimes, the smartest savings come from what shouldn’t have been charged in the first place.

Talk to our sales team and start saving where you least expect it