How Invoice Audit Automation Drove 9,900% Growth for a Utility Solutions Market Leader

A utility solutions market leader wanted to expand their cost control offerings to include waste and recycling auditing.  

With DSQ Discovery’s Audit automation for waste and recycling invoices, they grew steadily over three years.

The Challenge: Inadequate Tools and Processes

The utility solutions company aimed to grow its cost control business with waste and recycling invoice auditing. However, their existing systems were not capable of handling waste. They quickly realized that a human-reliant process was inadequate, lacked scalability and was prone to error.

With their existing systems and staff, they typically flagged invoice total increases greater than ~28% month over month. However, they knew a huge accuracy gap remained and knew their process wasn’t trustworthy at scale.

The company couldn’t risk harming their reputation as experts in their field, but lacked the time & knowledge to build their own system in-house.

The Solution: Discovery’s Invoice Audit Automation

Discovery’s Audit automation provided an immediate solution with accurate line-item extraction & auditing of vendor invoices, at scale.  

Discovery eliminated manual processes and allowed their sales team to confidently introduce their new serviceintroduce their new service to their existing clients, who were seeking this expanded offering from their trusted utility solution provider.  

Importantly, Discovery operated behind the scenes, so that the so their clients’ experience stayed smooth and connected to their existing support systems.

The Results: Growth Without More Manual Work

Here is what changed:

• Massive Growth: The company went from auditing fewer than 50 invoices a month to about 6,000 a month in just over 3 years. That is a 9,900% increase.

• Customer Expansion: Alongside their operational growth, the company's the company’s client base grew by more than 1,200% in the same period.

• Cost Reduction: The cost per audited invoice was reduced by 58%, significantly improving their bottom line.

• Accuracy and Timeliness: The accuracy and on-time completion of invoice auditing became measurable and continuously improving with their operations.

The company's COO said of Discovery software: "No one else can do this with the accuracy, speed, and scale we need. Everyone else has some version of vaporware hiding a manual process."

Conclusion

With DSQ Discovery’s Audit automation, the company built a new service line without building its own system. Cost control companies can do the same for their existing and future clients.

For more insights into how Discovery can help your cost control company achieve similar results, see what DSQ Discovery can do.