How Opportunity Analysis from DSQ Professional Services Uncovers Trapped Savings

What if your customer’s waste and recycling program held untapped savings, and you couldn’t make time to prove it?

That’s the problem DSQ Professional Services set out to solve with our Opportunity Analysis offering for our software customers. As it turns out, we were right, our software customers need to have access to overflow capacity.

Over the past two months, our team has completed 10 deep-dive analyses to support our software customers, and the insights and our speed of delivery have been game-changing.

Here’s a look behind the scenes at how it works and how it’s helping our software customers grow their business while uncovering savings for their customers and optimizing their customer’s service levels.

The Big Picture: What Is Opportunity Analysis?

Opportunity Analysis is a service we offer to our DSQ Discovery software users. It’s our data-driven process that uses their DSQ Discovery data to evaluate how much their customers’ current waste and recycling program is really costing and how that compares to what’s possible.

Using the customer’s own DSQ Discovery data, we analyze the real invoices in their own tenant to answer questions like:

• Are your customers paying market-competitive rates for service?
• Are there unnecessary fees that could be eliminated?
• Is their service frequency right-sized to their actual needs?
• Are you or they losing money through overages or contamination penalties?

This is all answerable with Your Data.

You don’t have to guesstimate with general benchmarks or high-level estimates. Instead, rely on your customer’s actual operational information and compare it to your data to identify where things could be better.

Step by Step: How the Process of DSQ Professional Services Works

Here’s what we do when you task us to help you:

1. Invoice Extraction & Data Normalization

We start by having DSQ Discovery extract service line data from your waste and recycling invoices. This is thousands of data points, including:

• Container types and sizes
• Pickup frequencies
• Line-item fees (e.g., fuel, environmental, admin)
• Overage and contamination charges

We normalize this data so we can help you compare apples to apples across sites, vendors, and markets.

2. What’s the Market Rate for a service?

Your Data knows. We help you mine your own data to find out what the cost of a service “ought to be” and narrow in a range of acceptable prices for your customer’s services.

This lets you see cases where, say, a 96-gallon recycling bin is being picked up weekly for $300 when you have a customer location nearby for much more competitive pricing.

It’s in Your Data, we help you see it.

3. Identifying Service Improvement Opportunities

When our software customers need our help, we go all the way. This includes “right size” support to review every service level at every location to identify services that could be optimized.  We also bring clarity to:

• Fee structures: Now you can easily add-on charges that can often be negotiated.
• Overage/contamination charges: It’s easy to calculate average monthly penalties and highlight opportunities to cut them through operational changes.

The result: a clear, line-by-line comparison of what is being charged for vs. what is possible, along with clear recommendations for potential improvement.

It’s in Your Data, we help you see it.

What Makes This Different

Most software companies limit their customer support to accepting tickets and bug fixes. DSQ Professional Services goes deeper.

Our Opportunity Analysis:

• Uses real invoice data that you provide, not assumptions
• Benchmarks against Your Data, not national averages or guesses
• Includes overage and contamination identification
• Offers sales enablement-ready summaries for those looking to expand programs or client relationships. We want you to succeed!

Whether you manage 5 locations or 5000, our Professional Services process scales to support our software customers. And because we’ve built smart automation (DSQ Discovery & DSQ Pioneer ring a bell?) around the most tedious parts of the process, our turnaround time to support our software customers keeps getting faster.

Why It Matters

In today’s market, having the best software is only the start. You need to use it to its fullest potential. With DSQ Professional Services support, you can have visibility into actual costs and how they compare to what’s possible. It’s the first step toward more informed decisions and higher profits.

Opportunity Analysis helps you:

• Get the most out of your DSQ software experience
• Reduce overspending at your customer’s locations
• Eliminate unnecessary fees for your customers
• Improve service performance for your customers
• Increase your knowledge in vendor negotiations
• Build trust with your clients and their internal stakeholders

If this sounds helpful to you, schedule a call to learn about becoming a DSQ Technology software customer.

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