Seamless Data Onboarding at Scale for a Leading Waste Management Platform

Overview

Our client, a large national platform in the waste management space, approached DSQ Professional Services to transition from a competing provider to a more transparent and scalable invoice-gathering system. Their goals were straightforward: better data, faster delivery, and a more competitive price.

The existing system didn’t offer the clarity or responsiveness they needed. They needed a new partner who could provide both technical depth and hands-on execution.

The Challenge

The client had a massive data landscape:

• 4,000–5,000 credentials
• 20,000 individual utility accounts
• 300–325 vendors

While our Rover platform already supports most haulers in North America, this client brought a highly customized vendor mix that required additional buildout to ensure full coverage for their specific account structure. With hundreds of vendors in play, our team quickly scaled the platform to meet their unique operational footprint, delivering a solution tailored to their needs.

Our Solution

Customer Data Onboarding Powered by Rovers

Through our Customer Data Onboarding service, DSQ Professional Services took full ownership of the process. The client was onboarded to the Gather tier, powered by DSQ Discovery’s Rover infrastructure.

To meet the client’s account and vendor needs:

• Developed integrations for over 200 additional vendors.
• Brought total support to 270 vendors.
• Enabled coverage of 75–80% of their total accounts.

This onboarding process required approximately three months, unusual only because of the extensive custom work involved. Most clients experience much faster onboarding timelines and often complete the process independently using our self-serve tools.

What made this case unique was our ability to scale and customize the solution while delivering a fully managed experience.

Hands-Off Execution with DSQ Professional Services

• Our team received a large, disorganized data set and cleaned it thoroughly.
• We worked directly with the client’s integration team to resolve edge cases and ensure a smooth transition.
• The process was entirely hands-off for the client, minimizing disruption to their internal operations.

This tailored approach reflects how DSQ Professional Services adapts to large enterprise needs, balancing flexibility with execution speed. We meet complex onboarding requirements without burdening client teams who already have full-time responsibilities.

Results

• 270 vendors supported, up from ~30 previously
• 20,000 accounts onboarded
• Full coverage of all Rovers
• Reliable, transparent data delivery
• Faster performance and improved cost efficiency

Before switching to DSQ Discovery, they dealt with frustrating issues in their previous systems. Now, they're thriving in the DSQ environment, loving how intuitive and self-serve DSQ Discovery is.

As our client put it, “'I’m in love, guys. I’m in love”.

Ongoing Partnership

This onboarding was just the beginning of our work together. We’re continuing to expand the partnership in ways that will further simplify and strengthen the client’s operations.

Takeaways

For large, multi-vendor organizations, switching invoice systems can feel like a daunting task. This case proves it doesn’t have to be. DSQ Professional Services can transform complex, large-scale transitions into simple, reliable onboarding experiences.

Whether onboarding happens in one step or many, we deliver:

• Data Analytics and Trend Analysis
• Organizing your new Client’s data
• Vendor Invoice Processing
• Data Normalization
• Historical Data Retrieval

When the job is big, the stakes are high, and the data matters, we handle it.

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